Last updated: 26 August 2026
OVERVIEW
This website is operated by The Gele Painter. Throughout the site, the terms “we”, “us” and “our” refer to The Gele Painter.
The Gele Painter offers this website, including all information, artwork, products, services, tools and other materials available through the site, subject to your acceptance of these Terms of Service.
By visiting our website, browsing our products, creating an account, placing an order or otherwise using our services, you agree to be bound by these Terms of Service and any additional terms, policies or notices referred to on this website.
Please read these Terms of Service carefully before using our website or placing an order.
If you do not agree with these Terms of Service, please do not use the website or purchase our products.
Any new features, products or services added to the website will also be subject to these Terms of Service.
We may update these Terms of Service from time to time by publishing an updated version on this page. It is your responsibility to check this page periodically for changes.
Your continued use of the website after changes have been posted constitutes acceptance of the updated Terms, except where applicable law requires your express agreement.
SECTION 1 – ONLINE STORE TERMS
By using this website, you confirm that you are legally capable of entering into a binding contract.
You agree not to use our products or website for any unlawful or unauthorised purpose, or to breach any applicable laws or regulations while using our services.
You must not:
- use the website for fraudulent, unlawful or malicious purposes;
- attempt to gain unauthorised access to our website or systems;
- transmit viruses, malware or other harmful code;
- interfere with the operation or security of the website;
- reproduce or commercially exploit our artwork, images or content without permission;
- infringe our intellectual property rights or the rights of another person; or
- use the website to harass, abuse, threaten or harm another person.
We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms of Service have been breached.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including where an item is unavailable, a pricing or product-description error has occurred, or an order appears to have been placed fraudulently or for unauthorised resale.
You may not reproduce, duplicate, copy, sell, resell or commercially exploit any part of the website, our services, our artwork or access to our services without our prior written permission.
The headings used in these Terms of Service are for convenience only and do not affect the interpretation of these Terms.
SECTION 3 – ARTWORK, PRODUCTS AND PRODUCT INFORMATION
We make every reasonable effort to ensure that product descriptions, photographs, dimensions, colours and other information displayed on our website are accurate.
However, artwork is a creative product and photographs displayed on a screen may not reproduce colours exactly as they appear in person.
Differences in colour caused by your device, monitor, screen settings, lighting or photographic conditions are not necessarily defects.
Original artworks may contain natural variations in texture, brushwork, finish and colour. Such characteristics form part of the individual nature of the artwork.
Where dimensions are provided, they are approximate unless otherwise stated.
We reserve the right to update product descriptions, discontinue products and make reasonable changes to products or their presentation where necessary.
SECTION 4 – PRICES AND AVAILABILITY
All prices are displayed in pounds sterling (£), unless otherwise stated.
Prices and availability may change from time to time.
Any change in price will not affect an order that we have already accepted, except where a genuine pricing error has occurred.
Where applicable, delivery charges will be displayed separately before you complete your purchase.
We reserve the right to limit quantities purchased where reasonably necessary.
Original artworks and limited-edition works may only be available in limited quantities. Once an original artwork has been sold, it may no longer be available for purchase.
SECTION 5 – ORDERS AND CONTRACT FORMATION
When you place an order through our website, you are making an offer to purchase the selected product or products.
Before completing your order, you should carefully check all information provided, including your selected product, quantity, delivery address and contact details.
After submitting your order, you will normally receive an order acknowledgement confirming that we have received your order.
Receipt of an order acknowledgement does not necessarily mean that the order has been accepted.
A contract will be formed when we accept your order or otherwise confirm that the product has been dispatched, as applicable.
If we cannot accept your order, we will notify you and refund any payment you have made.
We may cancel an order where, for example:
- the product is unavailable;
- there is a significant error in the product description or price;
- we reasonably suspect fraudulent activity;
- the order appears to have been placed for unauthorised resale; or
- circumstances outside our reasonable control prevent us from fulfilling the order.
Where we cancel an order after payment has been taken, we will refund the amount paid for the cancelled product.
SECTION 6 – PAYMENT
Payment must be made using one of the payment methods available at checkout.
You agree to provide accurate and complete billing and contact information.
Where payment is processed through a third-party payment provider, your payment may be subject to that provider’s own terms and privacy policy.
We do not store full payment card details unless expressly stated otherwise.
SECTION 7 – DELIVERY
We aim to dispatch orders within the timeframe stated on the relevant product page or at checkout.
Delivery times are estimates unless a specific delivery date has been expressly agreed.
We will deliver goods without undue delay and, unless otherwise agreed, within 30 days of the contract being formed.
Delivery charges and available delivery options will be displayed during checkout.
You are responsible for ensuring that your delivery address is correct and complete.
If an order is returned because an incorrect address was provided, we may require payment of reasonable additional delivery costs before sending the order again.
Once your order has been dispatched, we may provide tracking information where available.
If your order arrives damaged, please contact us as soon as reasonably possible with your order number and photographs of the packaging and damaged item.
Nothing in these Terms affects your statutory rights concerning delivery or damaged, faulty or misdescribed goods.
SECTION 8 – INTERNATIONAL ORDERS
Where international delivery is available, additional customs duties, import taxes or other charges may apply depending on the destination.
Unless otherwise stated, any customs duties, import taxes or similar charges imposed by the destination country are the responsibility of the customer.
International delivery times may be affected by customs procedures and circumstances outside our control.
You are responsible for ensuring that products ordered from our website may lawfully be imported into your destination country.
SECTION 9 – RETURNS AND REFUNDS
Our Refund Policy forms part of these Terms of Service.
For eligible online purchases, UK consumers generally have a statutory right to cancel within 14 days of receiving goods, subject to applicable exceptions.
If you wish to cancel an eligible order, please contact us within the applicable cancellation period.
You may contact us at:
Email: thegelepainter@gmail.com
When cancelling an eligible order, you must normally return the goods to us without undue delay and within 14 days of notifying us of your cancellation.
Unless the goods are faulty, damaged or otherwise not in conformity with the contract, you may be responsible for the direct cost of returning the goods where you have been informed of this before purchase.
Where a statutory cancellation applies, we will refund the payments due to you in accordance with applicable law.
This will generally include the cost of standard delivery originally paid by you, but not any additional amount paid for an upgraded delivery service.
SECTION 10 – MADE-TO-ORDER AND PERSONALISED PRODUCTS
Certain products may be produced or prepared after you place an order.
The fact that a product is made after an order is placed does not, by itself, necessarily remove your statutory cancellation rights.
Where a product is genuinely made to your specifications or is clearly personalised for you, statutory cancellation rights may not apply, as permitted by UK law.
Where this applies, we will make the position clear before you complete your purchase.
This does not affect your statutory rights if a personalised or bespoke product is faulty, damaged, not as described or otherwise does not conform to the contract.
SECTION 11 – FAULTY, DAMAGED OR INCORRECT ORDERS
We want every order to arrive safely and as described.
If you receive an item that is:
- damaged;
- faulty;
- incorrect;
- materially different from its description; or
- otherwise not of satisfactory quality,
please contact us at thegelepainter@gmail.com with your order number and details of the problem.
Where appropriate, please provide photographs to help us assess the issue.
Your statutory rights under applicable UK consumer law are not affected by this policy.
Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.
SECTION 12 – ORIGINAL ARTWORK
All original artwork remains the intellectual property of The Gele Painter unless expressly agreed otherwise in writing.
Purchasing an original artwork gives you ownership of the physical artwork.
It does not transfer copyright, reproduction rights or other intellectual property rights in the artwork to you.
You may display the artwork for personal use, but you may not reproduce, copy, scan, photograph for commercial reproduction, license, resell reproductions of or otherwise commercially exploit the artwork without our prior written permission.
We may photograph and reproduce images of sold artwork for our portfolio, website, exhibitions, social media, press, marketing and promotional purposes, unless otherwise agreed with you in writing.
SECTION 13 – PRINTS AND REPRODUCTIONS
Where prints or reproductions are available, they are sold as physical reproductions of original artwork.
Purchasing a print does not transfer copyright or reproduction rights to the purchaser.
Print colours may vary slightly from the original artwork and from the colours shown on your screen.
Where a print is described as limited edition, the edition size will be stated where applicable.
SECTION 14 – COMMISSIONS
Where we offer commissioned or bespoke artwork, the scope of the commission will be agreed with you before work begins.
The agreed details may include:
- artwork size;
- materials;
- subject matter;
- colour palette;
- creative direction;
- price;
- payment arrangements; and
- estimated completion timeframe.
A commission will only be confirmed once the relevant terms have been agreed and any required payment or deposit has been received.
Because commissioned artwork is individually created, the finished work may contain artistic interpretation and may not be an exact reproduction of reference photographs or examples.
Minor variations in colour, composition, texture or artistic interpretation are not necessarily defects.
If you request significant changes to an agreed commission after work has begun, additional charges or changes to the completion timeframe may apply. We will discuss these with you before proceeding where reasonably possible.
Where a commissioned artwork is genuinely made to your specifications or clearly personalised, your statutory cancellation rights may be restricted or excluded where permitted by law.
SECTION 15 – INTELLECTUAL PROPERTY
All intellectual property rights in the website and its content belong to The Gele Painter or the relevant rights holder.
This includes, without limitation:
- original artwork;
- artwork images;
- photographs;
- illustrations;
- written content;
- logos;
- branding;
- graphics;
- website design; and
- other creative materials.
You may view and use the website for your personal, non-commercial use.
You must not copy, reproduce, distribute, modify, publish, sell, license or commercially exploit our content without our prior written permission.
SECTION 16 – CUSTOMER-SUBMITTED CONTENT
If you voluntarily submit photographs, images, comments, reviews, ideas, suggestions or other content to us, you confirm that you have the necessary rights to submit that material.
You must not submit material that:
- infringes another person’s intellectual property rights;
- violates another person’s privacy;
- contains unlawful, defamatory, abusive or offensive material;
- contains malicious software; or
- otherwise breaches applicable law.
Where you submit content such as a review or testimonial, you grant us permission to use that content for the purposes of operating, promoting and marketing The Gele Painter, subject to applicable privacy law.
We are not obliged to publish or retain submitted content and may remove content that we reasonably consider inappropriate or unlawful.
SECTION 17 – ACCURACY OF INFORMATION
We make reasonable efforts to ensure that information on the website is accurate and current.
However, occasionally information may contain typographical errors, inaccuracies or omissions relating to products, prices, availability, delivery charges or other matters.
Where we discover a material error, we reserve the right to correct it.
If an error affects an order that you have placed and we are unable to fulfil the order on the agreed terms, we will contact you and, where appropriate, provide a refund.
Nothing in this section limits your statutory rights.
SECTION 18 – THIRD-PARTY SERVICES AND LINKS
Our website may use or link to third-party services, including payment providers, delivery companies, social media platforms and other service providers.
Third-party services are subject to their own terms and policies.
We are not responsible for the content, availability, security or privacy practices of third-party websites that we do not operate.
SECTION 19 – PROHIBITED USES
You must not use our website or its content:
- for any unlawful purpose;
- to infringe our intellectual property rights or those of another person;
- to submit false or misleading information;
- to transmit viruses, malware or other harmful code;
- to interfere with the security or operation of the website;
- to collect personal information about other users without lawful authority;
- to spam, phish or engage in fraudulent activity;
- to scrape, copy or systematically reproduce website content without permission;
- to impersonate another person or business; or
- in any manner that could damage, disable or impair the website or our services.
We reserve the right to suspend or terminate access where we reasonably believe these Terms have been breached.
SECTION 20 – DISCLAIMER AND LIMITATION OF LIABILITY
We aim to keep the website available and functioning properly, but we cannot guarantee that it will always be uninterrupted, secure or error-free.
We will not be responsible for temporary unavailability caused by maintenance, technical issues or circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under UK law.
In particular, nothing in these Terms excludes or limits your statutory rights as a consumer or our liability for matters such as death or personal injury caused by negligence, fraud, or faulty or misdescribed goods where such liability cannot legally be excluded.
Subject to the above, we will only be responsible for losses that are reasonably foreseeable and arise directly from our breach of these Terms or applicable law.
SECTION 21 – EVENTS OUTSIDE OUR CONTROL
We will not be responsible for delays or failures caused by circumstances outside our reasonable control.
These may include, for example:
- severe weather;
- natural disasters;
- fire;
- flood;
- epidemic or pandemic;
- industrial disputes;
- postal or courier disruption;
- transport disruption;
- government action;
- power or telecommunications failures; or
- other circumstances that could not reasonably have been prevented.
Where such an event affects your order, we will take reasonable steps to keep you informed.
Nothing in this section affects your statutory consumer rights.
SECTION 22 – INDEMNIFICATION
If you use our website in breach of these Terms and that breach causes us to suffer a loss, claim, liability or reasonable expense, you may be responsible for that loss to the extent permitted by law.
This section does not apply to the extent that it would be unfair or unlawful under applicable consumer protection law.
SECTION 23 – PRIVACY
Your submission of personal information through our website is governed by our Privacy Policy.
Please review our Privacy Policy for information about how we collect, use, store and protect your personal information and your rights in relation to that information.
SECTION 24 – COMPLAINTS
If you have a question, concern or complaint about an order, product or service, please contact us first so that we can try to resolve the matter.
Email: thegelepainter@gmail.com
Please include your name, order number where applicable, details of your concern and any relevant photographs or supporting information.
We will aim to respond and resolve complaints fairly and within a reasonable timeframe.
SECTION 25 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be modified or removed to the minimum extent necessary.
The remaining provisions will continue in full force and effect.
SECTION 26 – ENTIRE AGREEMENT
These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy and any specific terms agreed with you for a commission or bespoke service, form the agreement between you and The Gele Painter concerning your use of the website and purchase of our products and services.
If there is a conflict between these Terms and a specific written agreement relating to a commission or bespoke service, the specific agreement will take precedence to the extent of the conflict.
SECTION 27 – GOVERNING LAW
These Terms of Service and any contract between you and The Gele Painter are governed by the laws of England and Wales, unless applicable consumer law requires otherwise.
If you are a consumer, you will retain the benefit of any mandatory protections available to you under the law applicable to your place of residence.
Nothing in these Terms prevents you from relying on any mandatory consumer rights available to you.
SECTION 28 – CHANGES TO THESE TERMS
You can review the most current version of these Terms of Service on this page.
We reserve the right to update or change these Terms from time to time by publishing an updated version on our website.
Changes will not normally affect contracts that have already been formed, unless the change is required by law or otherwise agreed with you.
SECTION 29 – CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
The Gele Painter
Email: thegelepainter@gmail.com
Website: thegelepainter.com
YOUR STATUTORY RIGHTS
Nothing in these Terms of Service is intended to remove or restrict any rights you have under UK consumer law.
Where you purchase goods online as a consumer, you may have a statutory right to cancel within 14 days of receiving the goods, subject to legal exceptions. Where that right applies, you do not need to give a reason for cancelling.
Certain goods, including genuinely personalised or bespoke goods made to a consumer’s specifications, may fall within an exception to the cancellation right. Whether an item qualifies depends on the circumstances; simply making a standard product after an order is received does not automatically make it exempt.
Nothing in these Terms permits us to exclude responsibility for faulty or misdescribed goods or other liabilities that cannot legally be excluded. UK consumer contracts must also use fair and transparent terms.